Our Fundraising Promise

The Fundraising Standards Board works to ensure that organisations raising money from the public do so honestly and properly.   The Fundraising Standards Board Fundraising Promise is a promise made by members of the Fundraising Standards Board scheme to the public, committing to the highest standards of practice, and ensuring that all their activities are open and fair, honest and legal.

Timto Ltd is a member of the Fundraising Standards Board self-regulatory scheme. As members of the scheme, we follow the Institute of Fundraising's Codes of Fundraising Practice and comply with the key principles embodied in the Codes and promise to:

We Are Committed to High Standards

• We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Codes and with this Promise.

• We comply with the law including those that apply to data protection, health and safety and the environment

   

We Are Honest and Open

• We tell the truth and do not exaggerate

• We do what we say we are going to do

• We answer all reasonable questions about our fundraising activities and costs.

   

We Are Clear

• We are clear about who we are, what we do and how your gift is used

• Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive

• We give a clear explanation of how you can make a gift and amend a regular commitment

   

We Are Respectful

• We respect the rights, dignities and privacy of our supporters and beneficiaries

• We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision

• If you tell us that you don’t want us to contact you in a particular way we will not do so

   

We Are Fair and Reasonable

• take care not to use any images or words that cause unjustifiable distress or offence

• We take care not to cause unreasonable nuisance or disruption

   

We Are Accountable

• If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication

Complaints Procedure

If you are unhappy about the way we have raised funds on this website, you can contact us to make a complaint.

Timto Ltd has a complaints procedure, a copy of which is available on request and we assure you that we will do everything we can to resolve your complaint. If however we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.

Please address your complaint to: Mr. L. Cornish, Managing Director, Timto Ltd, The GTi Suite, Ty Menter, Navigation Park, Abercynon, Rhondda Cynon Taff, South Wales CF45 4SN.